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Artemis Guarantees

Artemis Custom Guitars

Artemis Guarantees

Satisfaction Guarantee for stock items


We provide a 14 days satisfaction guarantee and 1 year warranty for our customers, aiming at customers’ satisfaction and repeat business chance. If you are not totally satisfied with the instrument you bought from us, you can return it in its original condition within 14 days for another one instead. After receipt of the returned instrument, we'll send a new one to you usually within 15-20 working days. You can also ask for a full refund. If you have any problems with our return policy, please see the details in the Returns page.


Money Back Guarantee for custom works


Custom works are extra-charged services that make your instruments especially unique and difficult to resell; so many custom workshops denied the refund service. But in our workshop, we'll send high definition pictures and audio files to you before delivery, if you are not 100% satisfied with the instrument; we'll totally refund your deposit. No other workshop can offer such a guarantee. If you are satisfied with the instrument, we'll deliver it to you in 3 working days after receiving the full amount from you. After your receipt of the instrument, we only accept return under limited condition. Please refer to the Returns page for details. 

Limited Lifetime Warranty